If you’ve been in sales for a long time, and maybe even been in the position of hiring, training and managing sales staff, then you have probably figured out that there is something intangible in a really good salesperson.

There is a quote that goes like this, “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time.”

Some decisions are just beyond tough. Your best employee commits a firing offence and getting rid of that employee is going to hurt badly. What do you do?