Zymbyo News
Not that long ago, I promoted somebody into a management position, and they asked me a question I had never been asked before, and that question was, “How do I avoid getting fired like the last guy?”
The number one complaint in the car business? Probably "The salesperson told me..." Most complaints start with those words.
You spend hours selling a car, highlighting its benefits, then have to tell the customer they can't have it. How do you handle it without ruining the deal?
One of the biggest mistakes a salesperson or dealership can make is short-term thinking that leads to unhappy customers or even liabilities for the company.
A common mistake in used car acquisition is paying too much for a bad vehicle, then doubling down by spending more on reconditioning to try to sell it.